Apprenticeship Operations Officer

Job Title: Apprenticeship Operations Officer

Location: Birmingham

Salary: £31,861–£35,302 per annum – SS4

Job type: Permanent, Full time

UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.

The Role:

University College Birmingham is seeking an Apprenticeship Operations Officer to join our developing Centre for Apprenticeships. Working across funding, compliance and systems, you will help strengthen the operational infrastructure that supports high-quality apprenticeship delivery and a positive apprentice and employer experience.

You will help ensure our provision remains compliant, auditable and operationally effective. Your work will include onboarding, compliance reviews, data validation, audit preparation and supporting colleagues and employers with apprenticeship funding and contractual requirements.

A particular priority is developing our apprenticeship systems to support effective delivery, meaningful progress tracking and reliable reporting. You will bring practical experience of configuring and maintaining an apprenticeship platform, including programme builds, workflows, templates and reporting structures. Our current platform is Smart Assessor, but relevant expertise gained using other apprenticeship platforms is equally welcome.

Working with academic and operational colleagues, you will translate programme requirements into effective system configurations, connecting apprenticeship delivery with the information needed to understand progress and support decision-making. You will also provide guidance, training and support to help colleagues use the system confidently and consistently.

You will bring experience of apprenticeship funding, compliance or operational assurance, together with the ability to interpret requirements, identify risks and follow issues through to resolution. You will communicate clearly, build effective working relationships and take a practical approach to improving systems and processes.

This is an opportunity to contribute to an evolving service, working closely with progress coaches, academic teams, quality colleagues and employers to support successful apprenticeships.

Interviews will take place on Wednesday 9th December 2026.

Benefits:

• Generous allocation of annual leave
• 29 days’ paid leave per year
• 12 Bank Holidays & Concessionary Days
• Excellent Local Government Pension Scheme
• Employer Contributions – 20.9%
• Subsidised private healthcare provided by Aviva including a Digital GP Service.
• Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
• Annual health MOTs with our Registered Nurse
• Excellent staff development opportunities including professional qualification sponsorship
• A variety of salary sacrifice schemes including technology and cycle.
• Hybrid working opportunities
• Free on-site gym membership

Extra Information:

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing Date – Sunday 22nd November 2026.

Interview Date – Wednesday 9th December 2026.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with the experience or relevant job titles of: Apprenticeship Compliance Officer, Apprenticeship Funding Officer, Apprenticeship Systems Officer, Apprenticeship Quality Officer, Apprenticeship Data Officer, Apprenticeship Programme Officer, Apprenticeship Coordinator, Apprenticeship Manager, Education Compliance Officer, Funding and Compliance Officer, Training Operations Officer, will also be considered for this role.